FAQs - We Are Here to Help
Do you make costumes and acessories for adults?
Most of our hair accessories (e.g., crowns and tiaras) fit adults. However, our costumes and dresses are only available in children's sizing.
What makes our costumes different?
We make our costumes to last! Our dresses and costumes are made from real fabrics, heirloom quality and meant for passing on to family and friends.
Ordering an item
How do I pay for an item?
We accept Paypal , all major credit cards and ApplePay
What if I am not happy with my order?
We want to ensure that our customers are fully satisfied and we have a return policy. Feel free to contact us with any concerns about your item at firstname.lastname@example.org
Processing & Shipping Orders
Where do you ship from?
We ship from Brooklyn, NY
When will my order be shipped?
After you place an order with us, please allow1-3 business days for us to ship your order. Some items may require extra time and will be noted in the product description.
How long does it take to receive my order once shipped?
U.S. & Canada Shipping:
Standard shipping is generally by USPS First-Class Mail® Parcel, USPS Priority Mail or FedEx ground. We aim for fast shipping to you and estimate that shipping will take about 2-5 business days for arrival.
We suggest that you allow extra time for delivery, but if you are close to a special event date 2-day shipping options may be available at an extra cost.
Will my orders be shipped together?
We ship items together to reduce shipping costs. If for example your ordered a crown and a dress, the crown will be shipped with the dress when it is completed.
How do I know that my orders have been shipped?
You should receive an email confirmation once the order ships. Domestic orders should include tracking information, including the tracking URL for you to easily reference. In
You may also reach out to email@example.com for more questions regarding the status of your order.
Returns & Exchanges
Can I return an item?
Yes. We offer a return policy on all of our non-final sale items within 14 days after purchase. This excludes any custom order and sale items. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (e.g., tags, etc..).
Please note that refunds are not available for gift card purchases.
When will I receive my refund once I return an item?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. Upon approval of your return item, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Why am I not seeing my refund?
If you haven’t received a refund yet, we ask that you first check your bank account again. Next you should contact your credit card company as it may take some time before your refund is officially posted. Finally, please contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
What if my returned item(s) was a gift?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and process the return through them.
How and where do I return an item?
To return your product, you should first receive a confirmation from us for the exchange. Once we have confirmed, please mail your product to: 100 Ocean Parkway, Suite AA, Brooklyn New York US 11218.
You will be responsible for paying the shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund and we paid for return shipping, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item as it's outside of our control.